Comments on: Ebuyer Phone Number

By: PandaPink

PandaPink — Fri, 23 Nov 2007 19:53:06 +0000

I just wanted to say i ahve been using Ebuyer for many years and yers they did have a few problems but now everything is allways perfect. Just wish they did not use city link as they can’t find my hsoue!!!!! Will use ebuyer for evr and keep recomending them.

By: Wilty

Wilty — Thu, 05 Jul 2007 12:50:46 +0000

I’ve been chasing eBuyer for the past couple of days. They’ve sent out the wrong laptop… Twice… I’m pulling my hair out…

I was stuggling to get hold of anyone @ eBuyer. The phones just ring… and ring… and ring…and ring……. Account Manager? What Account Manager? Voicemail would be a sound investment!

Gave Armando Sanchez a call (08704675090) and he answered (on the first ring) and got me through to the B2B customer services manager.

I’m hoping she can get me my laptop.

By: ricky c

ricky c — Fri, 15 Jun 2007 17:42:24 +0000

I had a problem with the USB on my motherboard and tried contacting customer support, but it was busy. I then contacted the 0870 number Mr Sanchez gave and I spoke directly to him. He managed to sort my problem out quickly and got a customer service representative to go to his office to speak to me. He then sorted my problem out and even allowed me to have a USB card instead of sending the whole motherboard back (which would have been a big annoyance). Because of this positive experience I will defiantly buy from ebuyer again.

By: pastamasta

pastamasta — Mon, 23 Apr 2007 09:39:32 +0000

Interestingly, I’ve just tried contacting the 0845 number left by Mr. Sanchez (two posts above) and the line goes dead every time. I finally got through - after an hour - using the number gleaned from WHOIS for ebuyer.com, as listed in your original post. Unfortunately my order was sent via First Class, rather than the usual courier or even recorded delivery, so there’s no way to track it. Apparently I have to wait 15 days before I can make a “lost order” claim. But hey, thanks to you, at least I now know how to get hold of eBuyer when I call them to explain why I won’t be buying from them again!

By: Paul Ward

Paul Ward — Tue, 14 Feb 2006 23:25:25 +0000

I myself used to have problems with ebuyer, I own a small store in goole, a few miles from ebuyers new premises. A couple of weeks ago one of there directors came in and asked why we was not buying from them. I told him about all the problems we have had in the past and he explained about all there new managment team. He invited us to tour there new facilities and having working in warehousing in the past was very supprised at the amount of investment they have put in to the place trying to improve the way everything is run. I saw the call centre room with around 100 staff on the phone and details of longest wait time ont the wall, out of 700 calls that longest wait that day was 1 min 55 seconds which i was impressed with as a year or two ago you could be waiting an hour! Things really do look to have improved and ive placed a couple of orders since with no problems. I noticed on there website at the bottom if you click careers they are still recruiting with around 50 positions to fill this show how much there expanding and imvesting to better them selfs.

Regards Paul Ward The Comnputer Store 82 Boothferry Road Goole DN14 6AA 01405 720099

By: Armando Sanchez

Armando Sanchez — Mon, 13 Feb 2006 21:42:40 +0000

I was working on the internet, when I came across this discussion forum. I noticed that it only has negative reviews. I would first like to apologize for any inconvience that Ebuyer has caused you. I personally been aware of the issues that Ebuyer has had in the returns department and customer service. However, we have strived for great improvements in both departments. Firstly Returns are now processing RMA's on a same day basis. Secondly, our customer service has our phones running efficiently. The longest a customer will waits at a peak time is 2-3 minutes. As well as our Enotes, will go no longer than 2 days of being responded to. I know its not perfect, but we have made great improvements from last year. I am personally thrilled to inform our customers that Ebuyer is working out of a state of an art 280,000 sq. ft. facility. It is totally automated and wireless. Our pickers will retrieve product from Voice to Command head sets, to minimize errors. Other features are Pick to Light systems for correct quantities of items. as a last measurement for accuracy,all orders will be scanned and Weighted through our scales that insures each order is correct by bar codes and total weight. Again on behalf of Ebuyer I would like to apologize. If you have any further questions please ring our customer service department at 08451461720. For emergency situations you can directly contact me at my office phone at 08704675090.

                                             Sincerely, 

                                                Armando Sanchez 
                                                Ebuyer Operations Director

By: Jonathan Hunt

Jonathan Hunt — Sat, 19 Nov 2005 02:19:11 +0000

Ebuyer are moving to my home town (Howden E.Yorks) so now I can implant my faulty goods into someone personally.

By: Keith

Keith — Mon, 07 Nov 2005 14:42:13 +0000

finally after trying random ext numbers i got through to helen she took my details and said some one will call me back… just waiting now

By: Keith

Keith — Mon, 07 Nov 2005 14:25:38 +0000

Ebuyer A crap i have tried all your numbers on here i just keep getting disconnected

By: Alex

Alex — Mon, 17 Oct 2005 17:06:00 +0000

Ebuyer are awful. I have a faulty computer and they take no responsibility and refer me to the manufacturer. They claim to be a reseller, not a retailer, and therefore above all laws related to selling goods. I have spoken to Department of Trade and Industry and they confirm that ebuyer are breaking the law. Through research I have discovered that there are many who dislike ebuyer, and I feel that the authorities (DTI and Trading Standards) should launch a complete investigation into them.