EVGA 8800 Problem

Thursday, August 23rd, 2007 at 1519

I have an EVGA 8800GTS OC 320mb.
I purchased it from Overclockers.co.uk and I urge anyone reading that they do not make the same mistake.

Overclockers firstly lied to me about the product, falsley advertising that it was elegible for the EVGA “Step Up” program, which it is not. The 90-day bullshit was even printed all over the box, something I was later informed was the result of EVGA shipping products in whatever boxes they had available. Way to go you theiving fraudsters. I don’t like being lied to, especially when the trained monkey retard on the end of the phone “umms” and “errs” blankley on the end of the phone when confronted with the facts. Maybe I just don’t get shitty enough with people on the phone to ‘get things done’, but I don’t see why one should have to resort to crude behaviour and legal threats. Maybe that’s how one has to take these pillocks on, I should make a note to try this in future…

Anyhow, the card is defunct. It causes glitching and crashing symptomatic of overeheating yet the temp sensors report everything to be normal. RMA time. Overclockers basically deny all knowledge of ever dealing with me, saying if it’s an EVGA product to RMA it direct to EVGA. EVGA initially say to try dealing with your supplier. Fat chance. So the arrogant arses at OCUK just say “Deal with EVGA” and provide me with a mobile number (!) for the only person in the UK working for EVGA. Great start. I call the guy who listens to me, seemingly ignores everything I say and gives me the email addresses of some people in Germany to contact.

I contact them.


I get no responses. I don’t even get a response from the guy on the mobile phone. If i could rememeber the sodding number I’d put it up here for people to prank call and flagrantly abuse, because frankly they deserve it. I discover I can raise an RMA request by email, I try this but am once again ignored. I raise an RMA request using their RMA ticket system thingy, I am once again ignored. I receive NO feedback from EVGA about anything, at all. Basically they’re operating under the umbrella of “You were stupid enough to buy our product from a bunch of crooks, so hahahaha sucks to be you.” and are not uphlding any part of their warranty claim which, as far as I am aware, is illegal. It’s worth noting that EVGA Europe is based in Germany and all RMA requests need to be shipped back there, with ALL shipping costs (To and from) payable by the consumer. Not even EBuyer is this bad and it’s fairly plain how pissed off I am with their level of “Service”.

Do me a favour and boycott the punks at EVGA and the crooks over at Overclockers.co.uk. There are other more respectable and worthwhile computer suppliers like CCL who don’t lie, cheat and all out swindle you out of your hard-earned with dubious returns policies and inaccurate falsified advertising.

Even if EVGA ever do issue an RMA I just know I’m going to feel like Neville Chamberlain coming home from his pow-wow with Hitler, waving that pretty little appeasement paper.

Hitler was (an honourary…) German too. I wonder if EVGA inherited his customer service principles. Certainly bloody feels like it.

8 Comment for “EVGA 8800 Problem”

  1. Andrew Donaldson Said this on

    Have a look into your rights in regards to distance buying, it may give you more to do.


    Failing that, I’m fairly sure it’s illegal to sell you something then not allow you to return it.

    I suggest you phone the Citizens Advice Bureau — they may even offer to phone OverCockles to sort this rediculous situation out.

    On a plus note, the hardware buyer at my last company swore by CCL, yet from what I hear OCUK should stick to Fans and Heatsinks.

  2. Andy Said this on

    I’m assuming you paid with your credit card?
    Tell them that you contest the charge as under the sale of goods act it’s not fit for the purpose OR as described. Tell them you want a refund on your card and that you have contacted the sellers and manufacturer’s with a request for a refund and you should get your money back.
    Stick to the points under the sale of goods act (or distance selling regs) and you should be ok. Don’t accept no from the credit card company.
    I’ve done this a couple of times and got good results.

  3. andrew Said this on

    consumer act 1987, not as described, not fit for purpose.

    Take them to county court under small claims. It’ll cost you £35 to file. It’ll cost them 100 times that to defend your claim. I’ll represent you. We’ll win.

  4. Mr E Said this on

    How many times have you had problems with overclockers and yet you still use them !!!

  5. Denyerec Said this on

    I know… I get sucked in every time because they’re the only store with all the items I want in, in stock, at one place, at any one time. Postage is such a bane…

  6. prowler Said this on

    I agree EVGA suck had to replace 3 cards because they died on me. DO NOT BUY EVGA

  7. John Hunt Said this on

    Did you really just accept this? There’s a whole bunch of things you can do, for a start you should / should have phoned OCUK and threatened them with office of fair trading etc.. Sounds like you did a BA?!

  8. John Hancock Said this on

    Hey Den, this is why chargebacks were invented.

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